Office Policies

Prescription Refill Policy

 All requests for prescription refills must be made with forty-eight (48) hours or two (2) business days advance notice. Dr. Higgins will make every effort to refill your prescription within twenty-four (24) hours. Refills will not be made when Dr. Higgins is in surgery, on the weekends, or if you have not recently had an appointment. When requesting your medications, please inform the office of the name of the medication and the dosage, and whether you will pick up the prescription at the office or the pharmacy. If you plan to pick up the prescription at the pharmacy, please provide the office with the name and phone number of the pharmacy.

 Telephone Message Policy

 If you are an established patient of Dr. Higgins with an urgent medical condition or concern, your call will be returned the same day. All other non-urgent calls will be answered within two (2) business days.

 Requests for Disability, Workers Compensation, and other forms

 Please complete the “Patient Portion” of the form prior to presenting to the office for completion. Dr. Higgins will complete the form if all information in the medical record is current and you have been compliant with the prescribed plan of treatment. You will be notified if additional information is needed. Please provide a stamped addressed envelope with the form or plan to pick up the form. Dr. Higgins reserves the right to charge a minimal fee for the completion of forms.

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